FAQ

How can I place my order?

As you browse our website, you can add items to the Shopping Cart by clicking "Add To Cart". Once you have nothing else to add, please click "Shopping Cart" on the top-right corner of the webpage. Then proceed to check-out by pressing "Go To Checkout". If you are a new customer, please click "Sign Up", otherwise as a returning customer may log-in by clicking "Log-in". "Continue to Checkout"by selecting a payment method (see "How Do I Pay" below). Finally, press "Confirm This Order". IMPORTANT: Please take down the Order No. for future reference.

Back to Top

Will I get an order confirmation?

You will receive an e-mail to confirm your order.

Back to Top

When will my order be processed?

We process most orders within 48 hours, possibly with minor exceptions of those received from Fri-Sun. If an item is out-of-stock, we will contact you for further instructions. Within 48 hours, you should also expect to receive a Tracking No. of our courier company. Please contact us at order@onebabyworld.com after 48 hours if you do not hear from us.

Back to Top

Do you provide gift wrapping service?

We will wrap products purchased at a minimal fee of RM3 per package (except for bulky items). To take advantage of our gift wrap service, all you have to do is select the “Gift Wrap” option, for those products for which gift wrap is available, when adding an item to your shopping cart.

Back to Top

How do I pay?

1. Credit Card Payment (Visa or Mastercard) – *online and at our boutique*
   Online credit card payment via ipay88 - Please note that the name Mobile88.com will appear in your credit card statement and you will receive a notification email from Mobile88. The payment is processed by Mobile88.com Sdn. Bhd. on behalf of OneBabyWorld.com.
2. Internet transfer / ATM Transfer / Cheque Deposit
   Bank: Maybank
   Account No: 5143 8351 8612
   Account Name: One BB World Sdn Bhd.

   After bank-in, please SMS / text us at 010-3660356 with the following details:

   • Order No.
   • Your Name
   • Payment Amount & Name of Bank
   • Date and Time of Bank-in

   Orders will be processed upon confirmation of payment.

3. Cash (boutique only)

Back to Top

What are the delivery charges?

Peninsular Malaysia

East Malaysia

International Orders
Please email us at for the actual rates of shipping.

Note:

1. If you wish to choose Pos Laju Malaysia to deliver your parcel, we reserve the right to impose additional courier charges in addition to the ones charged above. We will inform you of the additional charges to pay and the final decision will be made by you on whether to use POS LAJU Malaysia or OBW appointed courier service company.
2. For delivery to Langkawi, Pangkor and Labuan, normal Registered Parcel Service (Pos Malaysia) will be used.
3. We reserve the right to change the delivery charges without prior notice.
4. All taxes, duties and other fees, if any, are to be borne by customers.
5. We do not deliver to PO Boxes.
6. Please note that the delivery charges are based on per transaction per delivery.

Back to Top

What are my delivery options?

Within Malaysia
Courier Service

International Orders
Please email us for the actual rates of shipping.

Back to Top

What is your cancellation, return and exchange policy?

Cancellation of Orders

All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.

Return and Exchange Policy

We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:

• Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
• The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation. Please note that no right of cancellation exists where the item you wish to return is audio, video or computer software products that have been removed from the sealed package in which they were delivered.
• Discounted / special priced items are final sales and will not be eligible for exchanges
• All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
• We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
• Delivery fee for the replacement items is to be borne by the customers.
• For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference before we deliver the goods.

Damaged Items

Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at order@OneBabyWorld.com within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.

Back to Top