FAQ

Order Processing

1. How can I place my order?
2. Will I get an order confirmation?
3. When will my order be processed?
4. Do you provide gift-wrapping service?
5. What happen if my ordered product is not available?

Payment Options

1. How do I pay?

Delivery and Returns

1. What are the delivery charges?
2. What are my delivery options?
3. What is your cancellation, return and exchange policy?

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How can I place my order?

As you browse our website, you can add items to the Shopping Cart by clicking "Add To Cart". Once you have nothing else to add, please click "Shopping Cart" on the top-right corner of the webpage. Then proceed to check-out by pressing "Go To Checkout". If you are a new customer, please click "Sign Up", otherwise as a returning customer may log-in by clicking "Log-in". "Continue to Checkout"by selecting a payment method (see "How Do I Pay" below). Finally, press "Confirm This Order". IMPORTANT: Please take down the Order No. for future reference.

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Will I get an order confirmation?

You will receive an e-mail to confirm your order.

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When will my order be processed?

We process most orders within 3 working days. Online operation is closed on Sundays. If an item is out-of-stock, we will contact you for further instructions. Under normal circumstances, you should expect to receive a Tracking No. of our courier company within 3 working days. Please do not contact us during this period. However, if you do not hear from us after 3 working days, please contact us at i_Care@onebabyworld.com

 

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What happen if my ordered product is not available?

Product availability that are showing at OneBabyWorld online web pages may vary from the actual quantity.

In the event of product unavailability, customer has the options of:
(1) advice OneBabyWorld's on the change of goods;
(2) proceed with the order and request for partial refund;
(3) cancel the order and request for full refund;
(4) wait for re-stock as per OneBabyWorld online processing team's advice.

 

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Do you provide gift wrapping service?

We will wrap products purchased at a minimal fee of RM3 per package (except for bulky items). To take advantage of our gift wrap service, all you have to do is select the “Gift Wrap” option, for those products for which gift wrap is available, when adding an item to your shopping cart.

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How do I pay?

1. Credit Card Payment (Visa or Mastercard) – *online and at our boutique*
   Online credit card payment via ipay88 - Please note that the name Mobile88.com will appear in your credit card statement and you will receive a notification email from Mobile88. The payment is processed by Mobile88.com Sdn. Bhd. on behalf of OneBabyWorld.com.
2. Internet transfer / ATM Transfer / Cheque Deposit
   Bank: Maybank
   Account No: 5143 8351 8612
   Account Name: One BB World Sdn Bhd.

   Note that we DO NOT accept payment into any other Bank Accounts that do not belong to the Company.

   After bank-in, please SMS / text us at 016-4105966 with the following details:

   • Order No.
   • Your Name
   • Payment Amount & Name of Bank
   • Date and Time of Bank-in

   Please note that we will NOT respond or acknowledge your SMS. However, when payment is received, you will be notified via email. Orders will be processed upon confirmation of payment. If you have banked in an amount in excess of the total purchase amount including postage, we will provide you with a “credit” for your next purchase.

3. Cash (boutique only)

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What are the delivery charges?

Peninsular Malaysia

Weight	Rates (exclusive GST)
Up to 2kg	RM7.00
Every additional 1 kg	Add RM1.50

East Malaysia

Weight	Rates (exclusive GST)
	Sabah	Sarawak
Up to 1 kg	RM 10.00	RM10.00
Every additional 1 kg	Add RM7.50	Add RM7.50

International Orders
Please email us at for the actual rates of shipping.

Note:

1. If you wish to choose Pos Laju Malaysia to deliver your parcel, we reserve the right to impose additional courier charges in addition to the ones charged above. We will inform you of the additional charges to pay and the final decision will be made by you on whether to use POS LAJU Malaysia or OBW appointed courier service company.
2. For delivery to Langkawi, Pangkor and Labuan, normal Registered Parcel Service (Pos Malaysia) will be used.
3. We reserve the right to change the delivery charges without prior notice.
4. All taxes, duties and other fees, if any, are to be borne by customers.
5. We do not deliver to PO Boxes.
6. Please note that the delivery charges are based on per transaction per delivery.

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What are my delivery options?

Within Malaysia
Courier Service

International Orders
Please email us for the actual rates of shipping.

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What is your cancellation, return and exchange policy?

Cancellation of Orders

All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.

Return and Exchange Policy

We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:

• Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
• The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation. Please note that no right of cancellation exists where the item you wish to return is audio, video or computer software products that have been removed from the sealed package in which they were delivered.
• Discounted / special priced items are final sales and will not be eligible for exchanges
• All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
• We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
• Delivery fee for the replacement items is to be borne by the customers.
• For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference before we deliver the goods.

Damaged Items

Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at I_Care@OneBabyWorld.com within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.