Delivery and Returns
As you browse our website, you can add items to the Shopping Cart by clicking "Add To Cart". Once you have nothing else to add, please click "Shopping Cart" on the top-right corner of the webpage. Then proceed to check-out by pressing "Go To Checkout". If you are a new customer, please click "Sign Up", otherwise as a returning customer may log-in by clicking "Log-in". "Continue to Checkout"by selecting a payment method (see "How Do I Pay" below). Finally, press "Confirm This Order". IMPORTANT: Please take down the Order No. for future reference.
You will receive an e-mail to confirm your order.
We process most orders within 3 working days. Online operation is closed on Sundays. If an item is out-of-stock, we will contact you for further instructions. Under normal circumstances, you should expect to receive a Tracking No. of our courier company within 3 working days. Please do not contact us during this period. However, if you do not hear from us after 3 working days, please contact us at i_Care@onebabyworld.com
What happen if my ordered product is not available?
Product availability that are showing at OneBabyWorld online web pages may vary from the actual quantity.
In the event of product unavailability, customer has the options of:
(1) advice OneBabyWorld's on the change of goods;
(2) proceed with the order and request for partial refund;
(3) cancel the order and request for full refund;
(4) wait for re-stock as per OneBabyWorld online processing team's advice.
We will wrap products purchased at a minimal fee of RM3 per package (except for bulky items). To take advantage of our gift wrap service, all you have to do is select the “Gift Wrap” option, for those products for which gift wrap is available, when adding an item to your shopping cart.
Note that we DO NOT accept payment into any other Bank Accounts that do not belong to the Company.
After bank-in, please SMS / text us at 016-4105966 with the following details:
Please note that we will NOT respond or acknowledge your SMS. However, when payment is received, you will be notified via email. Orders will be processed upon confirmation of payment. If you have banked in an amount in excess of the total purchase amount including postage, we will provide you with a “credit” for your next purchase.
|Weight||Rates (exclusive GST)|
|Up to 2kg||RM7.00|
|Every additional 1 kg||Add RM1.50|
Rates (exclusive GST)
|Up to 1 kg||RM 10.00||RM10.00|
|Every additional 1 kg||Add RM7.50||Add RM7.50|
Please email us at for the actual rates of shipping.
Please email us for the actual rates of shipping.
Cancellation of Orders
All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.
Return and Exchange Policy
We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:
Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at I_Care@OneBabyWorld.com within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.